Track and trace your parcel
Or just sit back and let us notify you!
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Frequently Asked Questions (FAQs)
How do I track my parcel?
To track your parcel, you will need the unique tracking ID. This alphanumeric code is crucial for accurately locating your parcel’s current status and whereabouts.
Typically, the shipper will provide you with a Tracking ID or receipt number once they've placed an order with Ninja Xpress. Alternatively, you can easily find your tracking ID in the notifications sent by Ninja Xpress via email and/or NinjaChat.
To track your parcel, please follow these steps:
- Access this link
- Enter the tracking ID or receipt number
- Information on the parcel’s last location and estimated delivery time will be reflected
What does my parcel status mean?
Ninja Xpress uses various shipping statuses for efficient parcel tracking. After entering your tracking ID on our website, you will see one of the following statuses.
| Status | Status Meaning |
| Pending Pick Up | Shipper has committed to handing over your parcel to Ninja Xpress. Contact your shipper should you have further enquiries. |
| Van en-route to Pick Up | Ninja Xpress is on its way to pick up your parcel |
| Order created | We have received the shipper’s order and will arrange a pick-up for your parcel |
| Pending Pick Up at Distribution Point | Your parcel was dropped off at a collection point and will be picked up soon. |
| Dropped off at Parcel drop off Counter / Box - Partners | The parcel is with a Ninja Partner or at a Ninja Point |
| Arrived at Sorting Hub | The package has been handed over to the Ninja Xpress warehouse and is being processed for delivery |
| Successfully picked up from sender | The parcel has been successfully picked up from the shipper or from a Ninja Point |
| Parcel is being processed at the Ninja Xpress warehouse | The parcel is in the Ninja Xpress warehouse |
| Departing from Ninja Xpress warehouse - In transit | The parcel is being shipped from one Ninja Xpress warehouse to another Ninja Xpress warehouse |
| Crossborder in transit | The previous delivery attempt was unsuccessful. Reschedule a delivery that is convenient for you |
| On Vehicle for Delivery | The parcel will be delivered to your address by our courier |
| Parcel is being delivered | Your parcel will be delivered today. |
| Delivery failure | The parcel has not been delivered successfully. Please refer below for the delivery failure reason |
| Pending Reschedule | The previous delivery attempt was unsuccessful. Reschedule a delivery that is convenient for you. |
| Parcel delivery has been reschedule | The parcel has been rescheduled for delivery to the recipient’s address |
| Completed | Your parcel was delivered successfully |
| Successfully Delivered | The parcel has been delivered to the recipient |
| Parcel delivery has been cancelled | The parcel delivery has been cancelled |
| Return to Sender | The maximum number of delivery attempts have been made, and the parcel will be returned to the sender |
When will my parcel arrive?
To find out the estimated delivery date and time, please track your parcel via the Ninja Xpress website. Once you have tracked your parcel, look for ‘Estimated Delivery Information’, which will show the latest possible date the parcel will be delivered to you.
Ninja Xpress operational hours
Pickup and delivery of parcels:
Monday-Sunday (Not including national holidays) at 9 am - 10 pm local time
Ninja Xpress Customer Service Hours:
Monday-Sunday at 8 am - 11 pm Western Indonesian Time (WIB)
