Billing and payment process

After successful delivery, you will receive an invoice through SMS/WhatsApp with a payment link (QRIS only). The payment terms are 3 days from the billing date. If payment is not received within 3 days, any outstanding amount will be deducted from the cash on delivery (COD) balance.

If the COD balance is insufficient to cover the outstanding amount, your account will be temporarily blocked, and parcel delivery will be suspended until the bill has been paid. You must settle the bill to resume parcel delivery.

For Ninja Biz users

To track your cash on delivery (COD) transactions, refer to ‘Payment’ and select ‘Amount to be Received’. This amount reflects the total COD collected, deducting the delivery cost. Ninja Xpress will automatically deduct the COD collected if you have not made the bill payment within 3 days of the payment term.

To check your liabilities to Ninja Xpress, visit the ‘Payment’ page and select ‘Amount Due’. If the page indicates an ‘Amount to be Paid’ to Ninja Xpress, it could be due to a delayed payment status update (which may take 1-2 days) or pending payment.

To view your remittance history, click on the calendar icon next to the current week to access details.