You can return your parcel only if it remains unopened. Contact your shipper to initiate the return process. Once the shipper starts the return process, a Ninja Xpress courier will be arranged to collect the parcel from your doorstep. A new Tracking ID for the return to the shipper will be provided.

The exact terms relating to parcel returns may vary according to the terms and conditions of each shipper or e-commerce platform. If you have any queries related to parcel returns, please contact Ninja Xpress Customer Service through any of the channels mentioned below.