Last Updated: 3 August 2026

1. ENTIRE TERMS AND CONDITIONS 

1.1 These Ninja Xpress Standard Terms and Conditions of Delivery Services, together with all appendices, policies, operational guidelines, service fee schedules, Prohibited, Exceptional and Dangerous Goods List, special service terms, the Terms of Use, Ninja Xpress Privacy Policy, Ninja Xpress Application Terms and Conditions, and Ninja Xpress Whistleblowing Policy (collectively, the "Service Terms and Conditions"), constitute a valid and legally binding agreement between Ninja Xpress and each parcel sender (or Shipper), Service User, and any other person accessing or using the Services provided by Ninja Xpress (collectively, "You" or "Your"), in relation to the access to and use of any Services provided by Ninja Xpress. 

Ninja Xpress and You are hereinafter referred to collectively as the "Parties" and individually as a "Party." 

1.2 Please read these Service Terms and Conditions carefully, as they contain important information regarding the rights, obligations, responsibilities, limitations of liability, legal remedies, and other provisions that are legally binding upon the Parties. By undertaking any one or more of the following actions, You shall be deemed to have read, understood, accepted, agreed to, and consented to be bound by these Service Terms and Conditions:

a. accessing or using any website, application, Dashboard, API, electronic system, or other technology solutions provided by Ninja Xpress;
b. executing a valid commercial agreement mutually agreed upon by the Parties for the use of the Services provided by Ninja Xpress;
c. creating an account, registering, activating an account, or using the Ninja Xpress Dashboard;
d. placing an order, arranging for pickup, tendering, shipping, returning a Parcel, or otherwise using the Services provided by Ninja Xpress in any manner whatsoever; or
e. continuing to access or use the Services provided by Ninja Xpress after these Service Terms and Conditions, or any amendment thereto, have been published.

1.3 You represent and warrant that You have the legal capacity and full authority to accept, agree to, and be bound by these Service Terms and Conditions, whether on Your own behalf or for and on behalf of any business entity, company, organization, or other person or entity that You represent. 

1.4 Where these Service Terms and Conditions are accepted, agreed to, or executed, including but not limited to through the Dashboard, application, website, electronic signature, click-to-accept mechanism, digital consent, or any other electronic method recognized under Applicable Laws, such acceptance, agreement, or execution shall have the same legal force and effect as a handwritten signature and shall be legally binding upon the Parties. You hereby waive any right to challenge the validity, enforceability, or evidentiary effect of such electronic acceptance, consent, or signature, provided that it has been made in accordance with Applicable Laws. 

1.5 Ninja Xpress reserves the right, at any time, to amend, modify, update, supplement, remove, or replace any part or all of these Service Terms and Conditions, including but not limited to the applicable rates, fees, discounts, types of Services, operational policies, service standards, procedures, and any other provisions, by providing prior notice through the website, application, Dashboard, email, Ninja Xpress electronic systems, or any other communication channel designated by Ninja Xpress. 

1.6 Any amendment referred to above shall become effective on the date specified by Ninja Xpress. By continuing to use the Services, placing any order, tendering any Parcel to Ninja Xpress, or maintaining Your account on the Dashboard after such amendment becomes effective, You shall be deemed to have accepted and agreed to such amendment in its entirety. 

2. DEFINITION

The following capitalized terms shall have the meanings set forth below:

2.1 "AWB" or Airway Bill means a document containing the terms, conditions, and other relevant information relating to a Shipment, which shall represent only 1 (one) Shipment, 1 (one) Shipper, and 1 (one) Customer. 

2.2 "COD Service Fee" means the fee charged for the cash collection service from the Customer in relation to a Shipment using the Cash on Delivery (COD) payment method. 

2.3 "COD" (Cash on Delivery) means a service provided by Ninja Xpress to collect and receive payment from the Recipient for the price of the Goods and/or the applicable Ninja Xpress Service Fees upon delivery of the Parcel, which will subsequently be remitted to the Shipper in accordance with these Service Terms and Conditions. 

2.4 "Force Majeure" means any event or circumstance beyond the reasonable control of the Parties that prevents, delays, or otherwise affects the performance of these Service Terms and Conditions, including but not limited to fire, flood, strike, labour disturbance, riot, terrorist act, war, governmental action, transportation delay, unavailability of fuel or other essential supplies, threats of criminal acts or personal injury, any viral outbreak declared by the government as an epidemic or widespread pandemic, any public health emergency declared by the Government of Indonesia, or any other cause or circumstance beyond the reasonable control of the Parties that could not reasonably have been foreseen by the Parties at the time these Service Terms and Conditions were executed or otherwise agreed to. 

2.5 "Calendar Day" means any day from Monday through Sunday, including any national public holiday and collective leave designated by the Government of Indonesia. 

2.6 "Business Day" means any day from Monday through Saturday of each week, excluding any national public holiday or collective leave designated by the Government of Indonesia. 

2.7 "Services" means the parcel delivery services provided by Ninja Xpress to You. 

2.8 "Ninja Point" means a service point or kiosk operated by a Ninja Xpress mitra for the purpose of providing the Services. 

2.9 "Ninja Care" shall mean an optional warranty service for lost or damaged Parcel(s). 

2.10 "Parcel" means any goods, documents, commodities, products, movable property, or any other item or collection of items, together with all packaging, wrapping, labels, seals, and/or containers thereof, that are delivered or to be delivered by the Shipper to Ninja Xpress for the purpose of obtaining the Services, regardless of their nature, contents, value, dimensions, weight, or compliance with these Service Terms and Conditions or applicable laws. 

2.11 "Customer" means the recipient of a Parcel whose name is specified in the AWB by the Shipper. 

2.12 “Parcel Sender” or "Shipper" means the person or entity that sends a Parcel to a Customer using the Services. 

2.13 "Proof of Delivery" or "POD" means any evidence, data, information, document, record, or other proof, whether in physical or electronic form, generated, created, recorded, collected, or maintained by Ninja Xpress as evidence that a Parcel has been delivered, handed over, or made available for acceptance in accordance with the applicable delivery instructions, policies, operational standards, systems, technologies, and internal procedures of Ninja Xpress, as amended from time to time. 

2.14 "Proof of Pick-Up" or "POP" means any evidence, data, information, document, record, or other proof, whether in physical or electronic form, generated, created, recorded, collected, or maintained by Ninja Xpress as evidence that a Parcel has been received, collected, or taken into the custody of Ninja Xpress for processing and/or delivery in accordance with these Service Terms and Conditions and the applicable policies, operational standards, systems, technologies, and internal procedures of Ninja Xpress, as amended from time to time. 

2.15 "Return to Shipper" or "RTS" means the process by which Ninja Xpress returns a Parcel to the Shipper or to the return address designated by the Shipper pursuant to a valid commercial agreement entered into between the Parties, or upon the Shipper's instructions, where the Parcel cannot be delivered to the Customer, is rejected by the Customer, delivery is unsuccessful, or the delivery cannot otherwise be completed for any reason in accordance with these Service Terms and Conditions, Ninja Xpress' operational policies, or applicable laws. 

2.16 "Transit Time" means the period commencing from the time a Parcel is received at a Ninja Xpress warehouse or facility until the first delivery attempt is made. 

3. DELIVERY SERVICES

3.1  Ninja Xpress provides the Services in accordance with these Service Terms and Conditions, its standard operating procedures, internal policies, and service standards (Service Level Agreement or "SLA"). Such standard operating procedures, internal policies, and service standards constitute Ninja Xpress' operational guidelines and are not intended to constitute a guarantee of any specific service level, unless otherwise expressly agreed under a valid commercial agreement entered into between the Parties. 

3.2 The Services may include, but are not limited to: 

a. delivery services based on the payment method, including:
    i. Prepaid, where the service fees are paid before or at the time the Parcel is tendered to Ninja Xpress; and
    ii. Postpaid, where the service fees are paid after the Services have been provided in accordance with the applicable billing terms. 

b. delivery services based on the type of service, including:
    i. Ninja B2BR (Business-to-Business Restock);
    ii. Ninja Cold (temperature-controlled delivery service);
    iii. Ninja Cross Border;
    iv. Ninja Reguler; and/or
    v. such other types of services as may be introduced by Ninja Xpress from time to time. 

3.3 Orders for the Services may be placed through the Dashboard, website, application, API, electronic systems, or any other platform made available or designated by Ninja Xpress. All orders placed through such platforms shall be deemed valid, legally binding, and placed by or on behalf of the Shipper. 

3.4 Ownership rights, the risks associated with ownership, and all legal interests relating to a Parcel shall remain with the Shipper and/or the person lawfully entitled to the Parcel, and shall not pass to Ninja Xpress solely by reason of the Parcel having been accepted, collected, taken into the custody of, transported, temporarily stored, sorted, or delivered by Ninja Xpress, unless otherwise required under applicable laws or pursuant to a final and binding court judgment.

3.5 Ninja Xpress shall perform the Services based on the information, instructions, and data provided by the Shipper, using reasonable efforts in accordance with its applicable standard operating procedures, systems, technology, and internal policies, as amended from time to time. Unless otherwise expressly agreed under a valid commercial agreement entered into between the Parties, Ninja Xpress does not guarantee any collection time, delivery time, return time, or any specific service level. 

3.6 If a Parcel cannot be delivered to the Customer for any reason, Ninja Xpress will use reasonable efforts to return the Parcel (RTS) to the Shipper in accordance with these Service Terms and Conditions. If the Parcel cannot be successfully returned to the Shipper within the period specified by Ninja Xpress, or if the Shipper fails to collect the Parcel or provide further instructions regarding the Parcel, the Parcel may be treated as an abandoned Parcel, and Ninja Xpress shall be entitled, to the extent permitted by applicable laws, to store, destroy, sell, recycle, or otherwise dispose of the Parcel, including charging the Shipper for any storage, return, disposal, or other related costs incurred by Ninja Xpress.

3.7 The delivery or RTS of a Parcel shall be deemed completed once Ninja Xpress has completed the handover process in accordance with these Service Terms and Conditions and its applicable standard operating procedures, as evidenced by the POD or any other operational records maintained by Ninja Xpress. Unless the Shipper submits a written objection in accordance with these Service Terms and Conditions, the Shipper shall be deemed to have accepted the performance of the Services and waives any right to object to or make a claim in relation to such delivery or return. 

3.8 Unless otherwise expressly agreed under a valid commercial agreement entered into between the Parties, Ninja Xpress shall have no obligation to perform any operational activities or additional services beyond the scope of the Services, including but not limited to inspecting the quality or condition of a Parcel's contents, monitoring or measuring temperature (except for Ninja Cold service), providing special storage, printing shipping documents, obtaining a physical signature as proof of delivery, or performing any other activities that are not expressly included as part of the Services. 

4. RIGHT TO SUSPEND OR LIMIT THE SERVICES 

4.1 Any event or circumstance beyond the reasonable control of Ninja Xpress that directly or indirectly affects the availability, accessibility, and/or commercial viability of the fuel required for transportation operations, including but not limited to: 

a. fuel shortages or disruptions to the fuel supply chain;
b. significant or abnormal increases in fuel prices;
c. government policies, applicable laws, regulations, or restrictions affecting the distribution, availability, or       pricing of fuel;
d. geopolitical conflicts, war, sanctions, embargoes, or similar events; and/or
e. disruptions affecting the global or domestic energy markets,

each, a "Fuel Disruption Event".

4.2 In the event of a Fuel Disruption Event, Ninja Xpress may, at its sole discretion and at any time: 

a. suspend, delay, reduce, or limit the provision of pick-up and/or delivery services, in whole or in part;
b. reject, defer, or decline to process any new Services requests or shipments; and/or
c. prioritize Services, allocate operational capacity, or impose reasonable limitations on the Shipper's use of the Services, in accordance with Ninja Xpress' internal policies and taking into account operational, commercial, and/or technical considerations.

4.3 Any action taken by Ninja Xpress pursuant to this Clause shall not constitute a breach of, default under, or failure to perform its obligations under these Service Terms and Conditions. 

4.4 Ninja Xpress will use reasonable efforts to notify the Shipper of any Fuel Disruption Event and its potential impact on the provision of the Services:

a. as soon as reasonably practicable after Ninja Xpress becomes aware, or should reasonably have become aware, of the Fuel Disruption Event; and
b. where reasonably practicable, such notice will include information such as the estimated duration, severity, and expected scope of the disruption to the Services.

4.5 Any failure, delay, or inability of Ninja Xpress to provide the notice referred to in the preceding paragraph shall not affect, limit, or prejudice Ninja Xpress' right to take any action under this Clause, particularly where immediate action is necessary to protect its operational interests. 

5. DELIVERY PROCEDURES

5.1 The Services may be provided through:

a. Ninja Point;
b. pick-up at the Shipper's premises (point of origin); or
c. such other methods as may be validly agreed in writing between the Parties, 

on any Business Day, subject to the operating hours of Ninja Xpress and the relevant Ninja Point, or such other schedule as may be expressly agreed under a valid commercial agreement entered into between the Parties.

5.2 Ninja Xpress may determine and use any route, mode of transportation, method, procedure, operational network, facility, affiliated company, business partner, subcontractor, or other third party in providing the Services, in accordance with its applicable policies and operational standards, as amended from time to time. 

5.3 The collection of each Parcel by Ninja Xpress shall be evidenced by a POP. 

6. PARCEL INFORMATION, PACKAGING, AND INSPECTION 

6.1 The Shipper shall provide complete, true, accurate, and non-misleading information regarding the contents of each Parcel and shall be responsible for the accuracy and completeness of such information. 

6.2 The Shipper shall provide complete, true, accurate, and non-misleading information regarding the contents of each Parcel and shall be responsible for the accuracy and completeness of such information.

6.3 The Shipper shall ensure that each Parcel does not contain any Prohibited Items, Extraordinary Items or Dangerous Goods that do not meet the applicable shipping requirements, or any other items that are prohibited or restricted under these Service Terms and Conditions or applicable laws. 

6.4 If Ninja Xpress becomes aware, or reasonably suspects, that a Parcel contains any Prohibited Items, Extraordinary Items or Dangerous Goods that do not meet the applicable shipping requirements, Ninja Xpress may refuse, suspend, open, inspect, return, destroy, or otherwise deal with the Parcel as it considers necessary, to the extent permitted by applicable laws. In such circumstances, Ninja Xpress shall not be liable for any loss, damage, cost, or expense arising from or in connection with such actions, including the cost of returning the Parcel to the Shipper, provided that such actions are taken in accordance with applicable laws. 

6.5 The Shipper shall ensure that each Parcel is properly packed in accordance with the Packaging Guidelines prescribed by Ninja Xpress, as may be amended from time to time. 

6.6 The Shipper shall notify Ninja Xpress if a Parcel requires special handling, including but not limited to, Extraordinary Items, fragile items, perishable items, or any other items requiring special handling during transportation. 

6.7 Ninja Xpress may, but is not obliged to, open, inspect, or otherwise deal with a Parcel to verify that its contents correspond with the information provided by the Shipper, to comply with applicable laws, or to protect the security, safety, or integrity of the Services. Where Ninja Xpress reasonably considers it necessary to protect the security, safety, or integrity of a Parcel during the provision of the Services, Ninja Xpress may repackage the Parcel, including by using plastic wrapping, cartons, bubble wrap, styrofoam, or other protective materials. Unless otherwise agreed in writing by the Parties, all costs incurred in connection with such repackaging shall be borne by the Shipper. 

6.8 Unless otherwise approved in writing by Ninja Xpress, each Parcel shipped using the Services must not exceed an actual weight of 30 kilograms or a maximum total dimension of 300 centimetres, calculated as the sum of its length, width, and height (l + w + h). 

7. PARCEL PICK-UP

7.1 Unless otherwise expressly agreed under a valid commercial agreement between the Parties, Ninja Xpress will pick up the Parcel from the pick-up location specified or confirmed by the Shipper, or from a Ninja Point, on any Business Day. 

7.2 The Shipper shall notify Ninja Xpress of any change to the pick-up location or the scheduled pick-up date at least 1 (one) Business Day in advance. 

7.3 If a Parcel cannot be picked up, Ninja Xpress will use reasonable efforts to arrange a further pick-up on the following Business Day or, where necessary, within the next 2 (two) Business Days, unless otherwise expressly agreed under a valid commercial agreement between the Parties. If the Shipper requests a specific pick-up time, the Shipper may contact Ninja Xpress Customer Support at shippercare_id@ninjavan.co 

7.4 At the time of pick-up, the Shipper shall ensure that: 

a. the Parcel is ready for pickup, as the Ninja Xpress Courier will wait for no more than 15 (fifteen) minutes;
b. the Parcel is securely packed and sealed, failing which the Ninja Xpress Courier may refuse to collect the Parcel;
c. all required shipping information is complete and accurate, including the recipient's name, contact number, d. delivery address, and Tracking ID; and; dan
d. the Shipper remains reasonably contactable by the Ninja Xpress Courier.

7.5 Ninja Xpress shall exercise reasonable care in handling, storing, and transporting the Parcel from the time it is collected by Ninja Xpress until it is delivered to the Customer

8. PARCEL WEIGHT MEASUREMENT

8.1 The weight of a Parcel will be determined in accordance with generally accepted or internationally recognised industry standards using the following methods:

a. Actual weight, being the weight recorded on the Ninja Xpress weighing scale, rounded up to the next whole kilogram. 

Example:
A Parcel with an actual weight of 1.31 kg will be charged as 2 kg.

b. Volumetric Weight, being the weight calculated for a Parcel that occupies a relatively large volume compared to its actual weight. 

Volumetric Weight = Length × Width × Height (cm) ÷ 6,000.

8.2 The chargeable weight of a Parcel shall be the greater of its actual weight and its volumetric weight.

9. SHIPPING CHARGES

9.1 Unless otherwise expressly agreed under a valid commercial agreement between the Parties, the Shipping Charges shall be those set out in the applicable Ninja Xpress pricing policy. Such Shipping Charges are exclusive of Ninja Care fees and any applicable taxes imposed under applicable laws. 

9.2 Ninja Xpress reserves the right to impose and/or increase any fees for the Services by providing the Shipper with prior written notice at least 7 (seven) Calendar Days in advance, provided that:  

a. Ninja Xpress experiences a significant increase in its operating costs within a short period of time (including, without limitation, an increase in fuel prices); and
b. such imposition or increase of fees is proportional to the increase in the operating costs incurred by Ninja Xpress.

10. PARCEL DELIVERY

10.1 Ninja Xpress accepts, handles, and delivers each Parcel based solely on the number of shipping units tendered by the Shipper, whether in the form of cartons, packages, or other physical shipping units, without inspecting or verifying the quantity, type, or condition of the goods contained in each shipping unit. Accordingly, provided that there is no evidence of damage to, tampering with, or loss of any shipping unit while in the custody of Ninja Xpress, any claim relating solely to any shortage in the quantity of, or contents of, the goods contained therein shall remain the sole responsibility of the Shipper. 

10.2 Unless otherwise expressly agreed under a valid commercial agreement between the Parties, Ninja Xpress will deliver the Parcel to the Customer at the delivery address specified in the AWB, in accordance with the applicable Service type, on any Business Day. 

10.3 If the Customer is unavailable or cannot be located at the delivery address, Ninja Xpress will deliver the Parcel in accordance with the following provisions: 

a. Office Delivery: The Parcel may be delivered to a receptionist, front office personnel, security personnel, receiving personnel, warehouse personnel, or any other person who is reasonably present at the delivery location and reasonably appears to be authorised to accept delivery of the Parcel.

b. Residential Delivery: The Parcel may be delivered to a family member, domestic helper, or any other person who is reasonably present at the delivery address and reasonably appears to be authorised to accept delivery of the Parcel.

c. Delivery at a Designated Location: Where the Customer instructs Ninja Xpress to leave the Parcel at a designated location, Ninja Xpress will deliver the Parcel in accordance with such instructions. If the Customer cannot be contacted or is unavailable at the delivery address and no such instructions have been provided, Ninja Xpress may, acting reasonably, deliver or leave the Parcel at a location within the delivery address that it reasonably considers to be safe, or deliver the Parcel to any person who reasonably appears to be authorised to accept delivery of the Parcel.

Any delivery made in accordance with this Clause shall be deemed to have been duly completed upon the generation of a Proof of Delivery (POD). 

10.4 Ninja Xpress may generate a Proof of Delivery (POD), which may include the date and time of delivery, geolocation data (geotagging), the name of the person accepting delivery of the Parcel, and/or such person's relationship to the Customer, where applicable.

11. CASH ON DELIVERY (COD) SERVICES 

11.1 Where the Shipper chooses to use the Cash on Delivery (COD) services, the Shipper appoints Ninja Xpress as its limited collection agent solely for the purpose of collecting the COD amount from the Customer upon delivery of the Parcel. The collection of the COD amount by Ninja Xpress shall not transfer or affect the ownership rights, risks associated with ownership, or any legal interest in the goods contained in the Parcel, nor shall it create any sale and purchase relationship between Ninja Xpress and the Customer or otherwise transfer any responsibility or liability in respect of the goods from the Shipper to Ninja Xpress.

11.2 Ninja Xpress will perform the Cash on Delivery (COD) services based on the information provided through the Dashboard or such other method as may be lawfully agreed in writing between the Parties, and will use reasonable efforts to collect the COD amount before delivering the Parcel to the Customer. 

11.3 Ninja Xpress may, acting reasonably, refuse, restrict, suspend, or discontinue the Cash on Delivery (COD) services in respect of one or more Parcels where:

a. the COD information is incomplete or inaccurate;
b. Ninja Xpress reasonably suspects any fraudulent, unlawful, or unauthorised activity;
c. the COD Amount exceeds the maximum limit determined by Ninja Xpress from time to time;
d. the delivery location does not meet Ninja Xpress' operational requirements;
e. there is a security or safety risk;
f. the Shipper or the Customer breaches these Service Terms and Conditions or any separate valid commercial agreement between the Parties; or
g. any other operational, legal, regulatory, compliance, or risk management reason that Ninja Xpress reasonably determines may affect the provision of the Cash on Delivery (COD) Services.

11.4 In providing the COD services, Ninja Xpress will use reasonable efforts to collect the COD amount in accordance with the COD information provided by the Shipper before delivering the Parcel to the Customer. Ninja Xpress does not guarantee that the COD amount will be successfully collected in all circumstances. 

11.5 If the Customer or the recipient of the Parcel opens or damages the Parcel before the COD payment is made, or threatens, harasses, or otherwise behaves abusively towards the Ninja Xpress Courier, Ninja Xpress shall not be liable for any damage to the Parcel or any failure to collect the COD payment and may refuse to proceed with the delivery of the Parcel. 

11.6 Where the Shipper uses the COD services, the following terms shall apply:

a. The Shipper shall input and ensure the accuracy of the amount to be collected by Ninja Xpress through the Ninja Xpress online system;
b. The Shipper shall be solely responsible for any loss, claim, cost, expense, or other consequence arising from any inaccurate or incomplete COD information provided by the Shipper, and Ninja Xpress shall have no liability in respect thereof.
c. Ninja Xpress may refuse to provide the COD services if the Customer information or the COD information provided is incomplete or inaccurate.
d. Ninja Xpress will collect the COD payment from the Customer on behalf of the Shipper.
e. For the use of the COD services, the Shipper shall pay the applicable COD Service Fee in accordance with the applicable pricing policy or as otherwise agreed between the Parties.

12. CUSTOMS, EXPORT AND IMPORT 

Where necessary, the Shipper authorises Ninja Xpress to act on the Shipper's behalf in carrying out customs formalities, completing or executing any required documents, undertaking customs clearance, export and import control procedures, and taking any other action reasonably necessary to provide the Services.

13. SHIPPER'S WARRANTIES AND REPRESENTATIONS 

13.1 The Shipper represents, warrants, and agrees that:

a. only the Shipper or a person duly authorised by the Shipper may access and use the Dashboard, API, electronic systems, or any other platform made available by Ninja Xpress to place orders, provide shipping instructions, or otherwise use the Services; 

b. each Parcel tendered to Ninja Xpress has been securely packed in accordance with these Service Terms and Conditions and the Parcel Packaging Guidelines, and does not contain any Prohibited Items, Extraordinary Items, or Dangerous Goods that do not comply with the applicable shipping requirements, or any other goods prohibited under applicable laws or by any requirements published by Ninja Xpress through the Dashboard, website, or other official communication channels;

c. the Shipper warrants that all personal data, shipping data, and any other information provided to Ninja Xpress has been lawfully collected, used, and disclosed in accordance with applicable laws, including applicable personal data protection laws, and that the Shipper has obtained all necessary consents, authorisations, approvals, or other lawful basis required for the provision of the Services;

d. all information, data, documents, and particulars provided to Ninja Xpress, including the identity of the Shipper, the identity of the Customer, delivery addresses, contact details, descriptions of the contents of the Parcel, and the value of the goods contained in the Parcel (where applicable), are true, complete, accurate, not misleading, and sufficient to enable Ninja Xpress to provide the Services;

e. the goods contained in each Parcel may be lawfully owned, possessed, stored, transported, shipped, delivered, and sold under applicable laws;

f. the Shipper has the legal authority, legal capacity, internal approvals, and all licences, registrations, permits, consents, and other authorisations necessary to enter into these Service Terms and Conditions and to use the Services;

g. upon request by Ninja Xpress, the Shipper will provide identification documents, business registration documents, shipping-related documents, and any other information reasonably required by Ninja Xpress for identity verification (Know Your Customer or KYC), legal and regulatory compliance, fraud prevention, audit, investigation, or the administration and enforcement of these Service Terms and Conditions;

h. the Shipper will not use the Services, including the Dashboard, API, or any other electronic systems provided by Ninja Xpress, for any unlawful, fraudulent, abusive, or unauthorised purpose, or in any manner that infringes the rights of any person, compromises the security or integrity of Ninja Xpress' systems, or otherwise violates applicable laws or accepted standards of business conduct;

i. each Parcel tendered to Ninja Xpress has been packed, sealed, and prepared by, or under the responsibility of, the Shipper without any alteration, substitution of contents, tampering, or unauthorised interference before the Parcel is accepted by Ninja Xpress;

j. where the Shipper acts as an aggregator, platform provider, reseller, or any other intermediary receiving Parcels from customers or third parties, the Shipper will ensure that such customers or third parties comply with these Service Terms and Conditions. Any breach of these Service Terms and Conditions by such customers or third parties shall be deemed to be a breach by the Shipper;

k. the Shipper will not use the name, trade mark, logo, copyright, patent, design, or any other intellectual property rights of Ninja Xpress without Ninja Xpress' prior written consent; and

l. the Shipper will comply with these Service Terms and Conditions at all times, including any amendments issued by Ninja Xpress from time to time .

13.2 If the Shipper breaches any representation, warranty, or agreement set out in these Service Terms and Conditions, then, without prejudice to any other rights or remedies available to Ninja Xpress under these Service Terms and Conditions or applicable laws, Ninja Xpress may, at its sole discretion, take one or more of the following actions: 

a. refuse to accept, suspend the shipment of, return, store, dispose of, sell, recycle, or otherwise deal with the relevant Parcel in accordance with these Service Terms and Conditions and applicable laws;

b. require the Shipper to indemnify and hold harmless Ninja Xpress and its directors, commissioners, officers, employees, Affiliates, and business partners against any and all losses, damages, costs, expenses, fines, claims, liabilities, actions, or legal fees and expenses arising out of or in connection with such breach, whether asserted by a third party or incurred directly by Ninja Xpress ;

c. without prior notice, suspend, restrict, or temporarily discontinue all or any part of the Services, including suspending the Shipper's access to the Dashboard, API, or any other electronic systems, until Ninja Xpress reasonably determines that the relevant breach has been remedied or is no longer continuing; and/or

d. without prior notice, withhold, set off, or apply any payment, COD collections, balance, credit, or any other amount otherwise payable to the Shipper against any losses, damages, costs, expenses, liabilities, claims, or legal fees and expenses for which the Shipper is responsible.

14. SHIPMENT OF DANGEROUS GOODS 

14.1 The Shipper must notify Ninja Xpress in advance if any Shipment contains Dangerous Goods and must provide the applicable Material Safety Data Sheet (MSDS), also known as the Safety Data Sheet (SDS), issued by the manufacturer or producer of the Dangerous Goods. Such MSDS or SDS must contain a description of the Dangerous Goods, including their composition, classification, nature (including, where applicable, whether they are solid, liquid, gaseous, toxic, radioactive, or otherwise hazardous), together with all applicable handling instructions, warnings, labels, and other information necessary for the safe handling, transportation, and delivery of the Dangerous Goods. 

14.2 Ninja Xpress may transfer the Dangerous Goods to a suitably qualified and duly authorised third party specialising in the handling and repackaging of Dangerous Goods (the "DG Specialist") for the purpose of ensuring compliance with the applicable aviation safety and security requirements prescribed by the Government of Indonesia and the International Civil Aviation Organization (ICAO) or the International Air Transport Association (IATA). 

14.3 Upon completion of the repackaging of the Dangerous Goods, the DG Specialist will prepare and issue a Shipper's Declaration for Dangerous Goods (DGD), which shall be provided to the relevant carrier for the purpose of transportation. 

14.4 As the foregoing procedures require additional processing time, the Shipper must notify Ninja Xpress of any Shipment containing Dangerous Goods at least 7 (seven) Business Days before the requested shipment date. 

14.5 Shipments containing Dangerous Goods are subject to special charges determined by Ninja Xpress from time to time. The Shipper shall pay all applicable charges, fees, and any other costs associated with the shipment of such Dangerous Goods. 

15. BILLING AND PAYMENT

Unless otherwise expressly agreed in a valid commercial agreement between the Parties, the following terms shall apply to the billing and payment for the Services:

15.1 Payment Obligations 

The Shipper shall pay Ninja Xpress all charges for the Services provided by Ninja Xpress, including, without limitation, the Shipping Charges, Ninja Care fees (where selected by the Shipper), surcharges, applicable taxes, and any other charges payable under these Service Terms and Conditions or a valid commercial agreement between the Parties, less any discounts, promotional offers, or other incentives expressly granted by Ninja Xpress in writing. 

15.2 Billing Documents 

a. Ninja Xpress may issue Billing Documents to the Shipper upon commencement of, or following completion of, the Services, whether on a periodic basis or at any other time in accordance with Ninja Xpress' billing policies. 

b. Billing Documents may include invoices, tax invoices, COD Collection Statements, and any other billing documents issued by Ninja Xpress.

c. Billing Documents may be issued and delivered in physical or electronic form, including through the Dashboard, email, API, other electronic systems, or any other communication channels designated by Ninja Xpress .

d. A Billing Document shall be deemed to have been duly received by the Shipper on the earliest of: (i) the date it is physically delivered to the Shipper or its authorised representative; (ii) the date it is sent to the email address or electronic system registered by the Shipper; or (iii) the date it is made available through the Dashboard or any other electronic system provided by Ninja Xpress.

e. Each invoice shall include, at a minimum, details of the applicable billing period, the Services provided, the number of transactions, the applicable charges, any surcharges, applicable taxes, any discounts (if any), the total amount payable, and such other information as Ninja Xpress reasonably considers necessary for billing purposes.

15.3 Payment Terms 

a. Prepaid

For prepaid Services, the Shipper shall pay all applicable charges for the Services, together with any other applicable fees and charges, at the time the Parcel is tendered to Ninja Xpress or before the Services are provided, using the payment methods designated by Ninja Xpress.

b. Postpaid

Where the Shipper has been granted postpaid payment facilities by Ninja Xpress, Ninja Xpress will issue invoices and any other relevant Billing Documents on a periodic basis in accordance with its billing policies or a valid commercial agreement between the Parties. Unless otherwise expressly agreed in a valid commercial agreement between the Parties, the Shipper shall pay all outstanding amounts in full within 14 (fourteen) Calendar Days after the complete invoice and other relevant Billing Documents have been duly received by the Shipper, whether in physical or electronic form, with the payment period commencing from the earliest date of receipt .

If the Shipper fails to make payment within the applicable payment period, Ninja Xpress may, without prejudice to any other rights or remedies available under these Service Terms and Conditions or applicable laws: 

   i. impose late payment charges, default interest, or other penalties in accordance with these Service Terms and Conditions, a valid commercial agreement between the Parties, or the applicable invoice;
  ii. suspend, restrict, or temporarily discontinue all or any part of the Services;
  iii. refuse to accept any subsequent Parcel from the Shipper;
  iv. suspend or freeze the Shipper's account on the Dashboard or any other electronic systems operated by Ninja Xpress; and/or
  v. exercise any other rights or remedies available under these Service Terms and Conditions or applicable laws. 

c. COD Services

    i. Where the Shipper uses the COD services, Ninja Xpress will issue a COD Collection Statement or any equivalent document on a periodic basis through the Dashboard, email, API, or any other communication channels designated by Ninja Xpress.
   ii. Each COD Collection Statement shall include, at a minimum, details of the total COD payments successfully collected by Ninja Xpress during the relevant billing period.
   iii. Before remitting any COD payments to the Shipper, Ninja Xpress may first deduct, withhold, set off, or otherwise apply any outstanding Shipping Charges, COD Service Fee, Ninja Care fees (if applicable), surcharges, applicable taxes, penalties, interest, or any other amounts owed by the Shipper to Ninja Xpress.
   iv. Following such deduction, withholding, or set-off, Ninja Xpress will remit the remaining COD payments (if any) to the Shipper in accordance with the applicable payment schedule.
   v. Ninja Xpress' obligation to remit the COD payments to the Shipper shall be deemed to have been fully discharged once the relevant funds have been transferred to the bank account or other payment method registered with or otherwise notified by the Shipper to Ninja Xpress.

15.4 Calculation of Service Charges  

For each invoice issued by Ninja Xpress, the Shipper acknowledges and agrees that: 

a. the charges for the Services shall be calculated based on the rates applicable at the time the shipment order is placed, taking into account the actual weight, volumetric weight, dimensions, number of Parcels, type of Services, delivery destination, and any other operational parameters determined by Ninja Xpress based on its measurements, weighing results, and applicable operational policies and standards in effect from time to time;

b. the measurements, weighing results, charge calculations, and determination of the applicable charges made by Ninja Xpress shall be deemed correct and binding unless the Shipper is able to demonstrate a manifest error in such determination; and 

c. where any surcharges, administrative fees, storage charges, return charges, special handling charges, or any other charges become payable under these Service Terms and Conditions or a valid commercial agreement between the Parties, such charges may be included in the relevant invoice issued by Ninja Xpress.

15.5 Invoice and COD Collection Statement Disputes 

a. The Shipper shall examine each invoice and/or COD Collection Statement issued by Ninja Xpress.

b. If the Shipper disputes, identifies any discrepancy in, or otherwise objects to any invoice and/or COD Collection Statement, the Shipper must notify Ninja Xpress in writing within 7 (seven) Calendar Days after receipt of the relevant invoice and/or COD Collection Statement in accordance with the preceding clause.

c. If the Shipper fails to notify Ninja Xpress in writing within such period, the relevant invoice and/or COD Collection Statement shall be deemed to have been accepted by the Shipper and shall be final, accurate, complete, and binding on the Parties.

d. The submission of any objection or dispute in respect of an invoice or COD Collection Statement shall not relieve the Shipper of its obligation to pay any undisputed amount in accordance with the applicable payment terms.

e. The Shipper may withhold payment only in respect of the disputed amount that has been notified to Ninja Xpress in writing in accordance with this Clause. 

15.6 Set-Off

a. Ninja Xpress may, at any time, set off any amount owed by the Shipper to Ninja Xpress under these Service Terms and Conditions, any valid commercial agreement between the Parties, or any other legal relationship between the Parties, against any amount payable by Ninja Xpress to the Shipper.  

b. The right of set-off under this Clause may be exercised against any amount payable by Ninja Xpress to the Shipper, including, without limitation:

   i. COD payments;
  ii. deposit;
  iii. credits;
  iv. refunds;
  v. incentives;
  vi. rebates; and/or
  viii. any other payments payable to the Shipper.

c. Ninja Xpress may exercise its right of set-off at any time without obtaining the Shipper's prior consent and shall notify the Shipper after exercising such right of set-off, unless otherwise expressly agreed in writing under a valid commercial agreement between the Parties.

15.7 Late Payment

a. If the Shipper fails to pay any invoice by its due date, Ninja Xpress may charge late payment interest at a rate 0.1% per Calendar Day on the outstanding amount of the overdue invoice, calculated from the due date until the date full payment is received. The aggregate amount of such late payment interest shall not exceed 10% of the outstanding amount of the overdue Invoice, unless otherwise expressly agreed in writing by the Parties under a separate Commercial Agreement.

b. In addition to the rights set out in the preceding Clause, and without prejudice to any other rights or remedies available under these Service Terms and Conditions or applicable laws, Ninja Xpress may:

   i.suspend, restrict, or temporarily discontinue all or any part of the Services;
  ii. refuse to accept any Parcel from the Shipper;
  iii. suspend or freeze the Shipper's account on the Dashboard or any other electronic systems operated by Ninja Xpress;
  iv. declare all outstanding amounts owed by the Shipper to become immediately due and payable; and/or
  v. take such collection or other legal action as Ninja Xpress considers reasonably necessary to recover all outstanding amounts owed by the Shipper.

16. CONSENT TO THE PROCESSING AND DISCLOSURE OF PERSONAL DATA 

By providing Personal Data to Ninja Xpress, the Shipper consents to Ninja Xpress collecting, using, processing, disclosing, and transferring such Personal Data in accordance with the terms and for the purposes set out in the Ninja Xpress Privacy Policy, including disclosing such Personal Data to its affiliates or third parties and transferring such Personal Data outside the jurisdiction of Indonesia to such parties for the purposes set out in the Ninja Xpress Privacy Policy.

17. NINJA CARE

Unless otherwise expressly agreed in a valid commercial agreement between the Parties, the provisions governing Ninja Care shall be as follows: 

17.1 Subject to the Shipper having paid the applicable Ninja Care Fee in accordance with this Clause, and provided that the claim has been verified and approved by Ninja Xpress, the Shipper shall be entitled to receive compensation for the loss of a Parcel or the loss of or damage to the contents of a Parcel (at the smallest packaging unit level), based on the value of the goods that can be reasonably substantiated by a sales invoice, purchase order, pro forma invoice, commercial invoice, invoice, transaction record, or such other supporting documents as Ninja Xpress may reasonably accept for the purpose of assessing the claim, subject to a maximum compensation of IDR 10,000,000 (ten million Indonesian Rupiah) per waybill or equivalent shipping document.

The Ninja Care Fee shall be as follows: 

a. where the declared value of the goods in the Parcel exceeds IDR 1,000,000, the applicable Ninja Care Fee shall be 0.25% of the declared value of the goods in the Parcel; or
b. where the declared value of the goods in the Parcel is equal to or less than IDR 1,000,000, a fixed Ninja Care Fee of IDR 2,500 shall apply for each Parcel shipped. 

17.2 The Ninja Care Fee is exclusive of any applicable taxes imposed in accordance with applicable laws. 

17.3 The Shipper shall declare the value of the goods in the Parcel when electing to use Ninja Care. The declared value of the goods shall form the basis for calculating the applicable Ninja Care Fee and assessing the compensation payable under Ninja Care. Ninja Xpress may require the Shipper to provide supporting documents to verify the declared value of the goods. Any compensation payable shall be determined based on the verified value, subject always to the maximum compensation set out in this Clause.

18. CLAIMS FOR LOST OR DAMAGED PARCELS 

18.1 Any claim must be submitted no later than 14 (fourteen) working days (Monday to Friday, excluding public holidays and collective leave days officially designated by the Government of Indonesia) from the date the Parcel is received by the Customer or, in the case of a Return to Shipper (RTS), by the Shipper. Ninja Xpress shall have no obligation to accept, process, or be liable for any claim submitted by the Shipper and/or the Customer after the expiry of the period specified in this Clause. 

18.2 Claims for the loss of or damage to a Parcel may only be submitted by the Shipper by email to id_claim@ninjavan.co, together with the following completed documents and supporting information:

a. a claim form completed in the format prescribed by Ninja Xpress;

b. photographs showing the physical damage to the Parcel, together with photographs of the shipping label affixed to the Parcel and the "Fragile" sticker (if any);

c. proof of the underlying sale and purchase transaction; and

d. a copy, scanned copy, or screenshot of the first page of the claimant's bank passbook, or any other document issued by the relevant bank evidencing the claimant's bank account details (for example, a screenshot from a mobile banking application).

18.3 Ninja Xpress may require the Shipper to provide such additional documents and/or information as Ninja Xpress reasonably considers necessary for the verification or investigation of the claim. 

18.4 Upon completion of the foregoing process, Ninja Xpress shall conduct an internal verification and investigation within 3 (three) × 24 (twenty-four) hours to determine whether the Parcel or the goods contained in the Parcel have been confirmed to be lost or damaged. Where the claim is approved, compensation shall be paid within 14 (fourteen) working days (Monday to Friday, excluding public holidays and collective leave days officially designated by the Government of Indonesia) after Ninja Xpress has completed its investigation and received all required documents and supporting information in full. 

18.5 The amount of compensation approved by Ninja Xpress shall be determined based on the supporting documents submitted with the claim and the results of Ninja Xpress's verification, as notified to the Shipper by email.

19. CONFIDENTIALITY

19.1 The Shipper agrees to treat all information disclosed to it in connection with its use of the Services as confidential information, whether disclosed orally, in writing, in tangible form, or in intangible form. 

19.2 The Shipper's obligations to maintain the confidentiality of, and not disclose, any confidential information disclosed under these Service Terms and Conditions shall survive the expiry or termination of these Service Terms and Conditions, unless disclosure is required by applicable laws or has been expressly authorised in writing by Ninja Xpress.

20. LIMITATION OF LIABILITY

20.1 General Principles

Unless otherwise expressly agreed in a valid commercial agreement between the Parties, or as otherwise required by applicable laws, Ninja Xpress's liability in connection with the Services shall be limited as set out in this Clause. 

20.2 Circumstances Excluding Ninja Xpress's Liability 

Ninja Xpress shall not be liable for any loss of, damage to, or failure to deliver a Parcel, or for any other loss or damage, whether direct or indirect, arising out of or resulting from one or more of the following circumstances:

a. a Force Majeure Event; 

b. any act, decision, detention, seizure, inspection, refusal, destruction, or other action taken by any government authority, law enforcement agency, customs authority, or other competent authority;

c. the inherent nature of the goods, including latent defects, manufacturing defects, internal damage, shrinkage, evaporation, temperature changes, oxidation, corrosion, deterioration, or any other inherent characteristic of the goods;

d. the packaging, packing, labelling, sealing, or handling of the Parcel by the Shipper not complying with the Packaging Guidelines set out in these Service Terms and Conditions;

e. any error, omission, inaccuracy, incomplete information, or misleading information provided by the Shipper, the Customer, the Recipient, or any person acting on their behalf;

f. any act, omission, breach of contract, negligence, or unlawful act committed by the Shipper, the Customer, the Recipient, or any third party;

g. theft, robbery, hijacking, looting, sabotage, vandalism, extortion, terrorism, or any other criminal act committed by a third party;

h. operational disruptions, capacity constraints, or interruptions affecting road, sea, air, or other transportation networks;

i. any interruption, failure, maintenance, or unavailability of the Dashboard, API, electronic systems, software, communication networks, or information technology infrastructure operated by Ninja Xpress or any third-party service provider;

j. any infringement of intellectual property rights or other third-party rights relating to the contents of the Parcel;

k. the Parcel containing Prohibited Goods, Dangerous Goods that do not comply with the applicable shipping requirements, or any other goods the shipment of which is prohibited under these Service Terms and Conditions or applicable laws, notwithstanding that the Shipper has purchased Ninja Care;

l. any error in the Waybill or equivalent shipping document, including any incorrect or incomplete information contained therein;

m. any claim submitted after the time limit specified in these Service Terms and Conditions;

n. technical defects in the goods contained in the Parcel arising from manufacturing failures, provided that the Parcel has not been opened by Ninja Xpress, including where the goods fail to function or do not perform as intended;

o. any misuse, unauthorised access, fraud, account takeover, identity theft, social engineering, or other unlawful act committed by any person beyond Ninja Xpress's reasonable control, provided that Ninja Xpress has implemented reasonable security, preventive, and risk mitigation measures; and/or

p. any other circumstance beyond the reasonable control of Ninja Xpress.

20.3 Violation of Laws by the Shipper 

Ninja Xpress shall not be liable for any loss, damage, claim, administrative penalty, criminal sanction, civil action, or any other legal consequence arising out of or in connection with any violation of applicable laws by the Shipper, including, without limitation, laws and regulations relating to customs, quarantine, trade, consumer protection, personal data protection, intellectual property rights, Prohibited Goods, or any other laws relating to the contents of the Parcel. 

20.4 Indirect and Consequential Losses 

To the fullest extent permitted by applicable laws, Ninja Xpress shall not be liable for any indirect, incidental, special, exemplary, punitive, or consequential loss or damage, or for any loss of profits, loss of revenue, loss of business opportunity, loss of contracts, loss of customers, loss of goodwill or reputation, loss of data, business interruption, or any third-party claim against the Shipper. 

20.5 Maximum Liability 

Where the loss of or damage to a Parcel is directly caused by the negligence or default of Ninja Xpress and none of the exclusions set out in this Clause applies, Ninja Xpress's liability shall be limited as follows: 

a. where the Shipper has purchased Ninja Care, compensation shall be determined in accordance with the Ninja Care provisions set out in these Service Terms and Conditions;

b. where the Shipper has not purchased Ninja Care, Ninja Xpress's liability shall be limited to the lowest of:
  i. the value of the goods contained in the Parcel, as reasonably substantiated by the Shipper;
  ii. 10 (ten) times the applicable shipping charges ; or
  iii. IDR 1,000,000 (one million Indonesian Rupiah).

If any provision of these Service Terms and Conditions relating to the limitation or exclusion of Ninja Xpress's liability is determined by a final and binding court judgment or under applicable laws to be invalid, void, or unenforceable, Ninja Xpress's maximum liability shall nevertheless remain limited to the fullest extent permitted by applicable laws and shall, in any event, not exceed the total Service Charges paid by the Shipper to Ninja Xpress in respect of the Parcel that is the subject of the claim.

20.7 Indemnity

The Shipper shall indemnify, defend, and hold harmless Ninja Xpress, its parent company, affiliates, directors, commissioners, officers, employees, agents, subcontractors, and permitted assigns (collectively, the "Indemnified Parties") from and against any and all claims, demands, losses, liabilities, administrative sanctions, fines, costs, expenses, and reasonable legal fees arising out of or in connection with any act, omission, or breach by the Shipper referred to in this Clause, except to the extent that such claim or loss is directly caused by the negligence or wilful misconduct of Ninja Xpress, including, without limitation: 

a. any breach by the Shipper of these Service Terms and Conditions;
b. any unlawful, unauthorised, fraudulent, or improper use of the Services;
c. any violation of applicable laws;
d. any infringement of any third-party rights, including intellectual property rights, personal data rights, or other proprietary rights;
e. any false, inaccurate, incomplete, or misleading information provided to Ninja Xpress; and/or
f. any claim, action, or demand brought by a third party arising out of or in connection with the shipment, contents, use, or ownership of the Parcel.

21. RETURN TO SHIPPER (RTS) POLICY 

21.1 If a Parcel cannot be delivered to the Customer during a delivery attempt, including, without limitation, where one or more of the following circumstances apply, Ninja Xpress shall make up to 3 (three) delivery attempts at different times in accordance with Ninja Xpress's prevailing policies and standard operating procedures: 

a. no person is available to receive the Parcel at the Customer's delivery address and the Customer cannot be contacted;

b. payment for a Cash on Delivery (COD) shipment has not been made or cannot be completed;

c. a request has been made to postpone the scheduled delivery;

d. the delivery address is incomplete, unclear, inaccurate, or cannot be located;

e. the Shipper or the Customer cancels the shipment after Ninja Xpress has commenced the shipment process or has attempted delivery to the delivery address; or

f. any other circumstance or reason that reasonably prevents the delivery from being completed in accordance with Ninja Xpress's prevailing policies and standard operating procedures

21.2 If the Parcel cannot be delivered after the delivery attempts referred to in the preceding Clause have been exhausted, Ninja Xpress shall process the Parcel as a Return to Shipper (RTS), under which the Parcel will be returned to the Shipper and/or such other location as the Shipper may designate in writing, on one of the following terms: 

a. without any RTS charge;
b. subject to an RTS charge equal to 50% (fifty percent) of the applicable shipping charges; or
c. as otherwise validly agreed in writing between the Parties.

For the avoidance of doubt, Ninja Xpress shall remain entitled to the applicable shipping charges in respect of the original shipment.

21.3 The Shipper's cancellation of a shipment after Ninja Xpress has commenced the shipment process shall not relieve the Shipper of its obligation to pay any Service Charges that have accrued. Where the Shipper uses the COD Up Front service, Ninja Xpress and the Shipper shall reconcile the value of the cancelled Parcel in accordance with Ninja Xpress's prevailing operational procedures. 

21.4 The Shipper shall indemnify and hold harmless Ninja Xpress from and against any claim or demand made by the Customer in connection with any refund relating to such undeliverable Parcel. 

21.5 The Return to Shipper (RTS) process shall be deemed completed upon the expiry of 14 (fourteen) Calendar Days from the date Ninja Xpress sends the RTS Completed notification to the Shipper and obtains a Proof of Delivery (POD) or other reasonable proof of receipt signed or acknowledged by the Shipper and/or the recipient authorised by the Shipper. If the Shipper fails to collect, accept, or provide further instructions in relation to the Parcel within the period specified by Ninja Xpress, the Shipper shall be deemed to have relinquished all rights, title, and interest in the Parcel. In such event, Ninja Xpress may, at its sole discretion and in accordance with applicable laws, store, sell, recycle, destroy, dispose of, or otherwise deal with the Parcel in such manner as it considers appropriate, without any obligation to compensate the Shipper.

22. PROMOTIONAL PROGRAMS

22.1 Ninja Xpress may, from time to time, offer promotional programmes ("Promotions"), each of which may be subject to its own specific terms and conditions. You are encouraged to read the applicable terms and conditions carefully before participating in any Promotion. 

22.2 By participating in any Promotion, you agree to comply with the applicable terms and conditions governing such Promotion. To the extent any matter is not expressly governed by the applicable Promotion terms and conditions, these Terms and Conditions shall apply.

23. MISCELLANEOUS 

23.1 Termination

Either Ninja Xpress or the Shipper may terminate these Service Terms and Conditions and/or any valid commercial agreement entered into between the Parties by giving the other Party at least 14 (fourteen) Calendar Days' prior written notice. Such termination shall not affect any rights, obligations, liabilities, or benefits that have accrued prior to the effective date of termination.

23.2 Subcontracting

Ninja Xpress may subcontract the performance of any of its obligations under these Service Terms and Conditions to any of its Affiliates or any third party, provided that Ninja Xpress shall remain responsible for the performance of such obligations under these Service Terms and Conditions. 

23.3 Assignment and Novation

a. The Shipper shall not assign, transfer, novate, or otherwise dispose of any of its rights or obligations under these Service Terms and Conditions or any valid commercial agreement between the Parties without the prior written consent of Ninja Xpress.

b. Ninja Xpress may assign, transfer, or novate any of its rights or obligations under these Service Terms and Conditions by giving prior written notice to the Shipper. 

23.4 No Third-Party Rights 

These Service Terms and Conditions are intended solely for the benefit of the Parties and do not confer any rights or benefits upon any third party. No third party shall have any right to enforce any provision of these Service Terms and Conditions. 

23.5 Waiver 

No delay or failure by either Party in exercising or enforcing any right under these Service Terms and Conditions shall constitute a waiver of that right. Any waiver shall be effective only if made in writing and signed by the Party granting such waiver. 

23.6 Severability 

If any provision of these Service Terms and Conditions, or any part thereof, is determined to be invalid, illegal, or unenforceable under applicable law or pursuant to a final and binding court judgment, such provision shall be deemed severed from these Service Terms and Conditions without affecting the validity, legality, or enforceability of the remaining provisions, which shall remain in full force and effect.

23.7 Language

These Service Terms and Conditions may be executed or made available in both the Indonesian and English languages. In the event of any inconsistency, discrepancy, ambiguity, or conflict between the Indonesian version and the English version, the Indonesian version shall prevail and shall govern the interpretation and enforcement of these Service Terms and Conditions.

23.8 Governing Law and Jurisdiction 

These Service Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Indonesia, without giving effect to any conflict of laws rules.

The Shipper agrees that any dispute, claim, or proceeding arising out of or in connection with these Service Terms and Conditions shall be subject to the exclusive jurisdiction of the South Jakarta District Court, Republic of Indonesia.

24. Customer Service 

24.1 You may contact Ninja Xpress Customer Service at:
Operating Hours: Monday to Friday, 8:00 a.m. to 8:00 p.m. WIB
Email: shippercare_id@ninjavan.co

SCHEDULE 1

PACKAGING GUIDELINES 

A. The Shipper shall package each Parcel in accordance with Ninja Xpress's packaging, safety, suitability, and labelling standards, as updated from time to time, which are available at https://www.ninjaxpress.co/id-id/support/shipper-support/how-to-ship/how-to-pack-your-parcel-properly.

B. The Shipper shall ensure that the Parcel does not contain any Prohibited Goods as set out in Schedule 2.

C. The Shipper shall provide Ninja Xpress with complete and accurate information regarding the specifications of the Parcel and shall notify Ninja Xpress if the Parcel requires any special handling, including, without limitation, if it contains fragile or easily damaged items.

D. Where Ninja Xpress reasonably considers it necessary to preserve the cleanliness, security, or safety of a Parcel, Ninja Xpress may repackage the Parcel using materials including, without limitation, wood, cardboard, plywood, or polystyrene foam. Any repackaging shall be subject to the Shipper's prior agreement, and the Shipper shall pay the applicable repackaging charges.

E. The maximum weight is 30 (thirty) kilograms per carton or shipping unit, or, where the shipment consists of a single Parcel, 30 (thirty) kilograms per Parcel. 

F. The weight of a Parcel shall be determined in accordance with the generally accepted or internationally recognised methods of weight calculation as follows: 

  1. Actual weight means the weight measured using a weighing scale. The measured weight shall be rounded up in accordance with the following rules: 

      i. where the decimal fraction of the measured weight is 0.3 kilogram or less, the weight shall be rounded up to the next whole kilogram; and

      ii. where the decimal fraction of the measured weight is greater than 0.3 kilogram (for example, 1.31 kilograms), the weight shall be rounded up to the next whole kilogram.

Ninja Xpress may amend the applicable weight-rounding rules from time to time. 

G. Any additional or special packaging requirements not specified in these Packaging Guidelines may be specified in a valid commercial agreement between Ninja Xpress and the Shipper or in any written notice, guideline, standard, policy, or other publication issued or communicated by Ninja Xpress from time to time through its website, mobile application, Dashboard, API, electronic systems, or any other communication channel or technology solution made available by Ninja Xpress. 

SCHEDULE 2 

LIST OF PROHIBITED, RESTRICTED, AND DANGEROUS GOODS