Shipper Resources
Packing your parcel
Good parcel packaging can ensure your items get delivered safely and smoothly. This is why we strongly recommend following our packaging guidelines so that your items avoid getting damaged or undelivered due to delivery restrictions.
Frequently Asked Questions (FAQs)
Why is my parcel delivery rejected?
According to our Packaging Guidelines, Ninja Van can reject a parcel delivery if the parcel is not packed or labelled properly.
Why is my parcel repackaged/relabelled without my consent?
Your parcel may be subjected to relabelling and/or repackaging by Ninja Van at your cost if the parcel is not packed or labelled according to our Packaging Guidelines.
How do I track my parcel on ninjavan.co?
Visit the Tracking page for real-time updates on the status of your parcel delivery.
Got a question?
Our live agents are readily available on NinjaChat.
