HOW TO SEND A PARCEL?

After requesting for a delivery, pack & label your parcel(s) and our friendly Ninjas will take care of everything else!

 

USE THE NINJA EASY APP

  1. Download the Ninja Easy app & sign-up for an account
  2. Set pick-up location & request for pick-up
  3. We'll pick-up your parcel & collect the delivery fee
  4. DONE! We'll deliver your parcel!
 
 

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OR, SEND PARCEL ONLINE

  1. Sign-up for an account
  2. Set pick-up location & request for pick-up
  3. We'll pick-up your parcel & collect the delivery fee
  4. DONE! We'll deliver your parcel!

Click to Send a Parcel now!


 

OR, CALL/MESSAGE US

Simply tell us where you'd like your parcel to be picked up and we'll be on our way!

Call: 085574670049

Whatsapp: 0816786434


WHY SEND PARCELS WITH US?

FAST & CONVENIENT

Free parcel pick-ups within 90 minutes

Available 7 days a week from 9am - 9pm

AFFORDABLE RATES

We cover all of Java & major cities in Indonesia

We offer affordable delivery rates


TARIFF CHECK

DELIVERIES WITHIN JAKARTA - FLAT RATE OF RP. 9000

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DOWNLOAD THE NINJA EASY APP

 
 

FAQS

 
  • WHAT IS NINJA SEND?

Ninja Send is a delivery service which comes with free parcel pick-up. We collect parcels in Jakarta within 90 minutes and deliver to all of Java and major cities in Indonesia at affordable rates.

 

  • WHY USE NINJA SEND?

With Ninja Send, you can send parcels from Jakarta to all around Indonesia, not just within Jakarta. We are also able to accommodate multiple parcel pick-ups at a single time. In addition, we offer affordable rates, starting with a flat rate of Rp. 9000 for deliveries from Jakarta to Jabodetabek.

 

  • WHAT ARE OUR OPERATING HOURS?

You can arrange for a parcel pick-up 7 days a week, from 9am - 9pm.

 

  • HOW LONG DOES NINJA XPRESS TAKE TO DELIVER MY PARCELS?

Delivery times take 1-3 days depending on the origin and destination.

 

  • WHICH AREAS DO WE PICK-UP PARCELS FROM?

We currently only pick-up parcels from within Jakarta.

 

  • WHICH AREAS DO WE DELIVER TO?

We can send your parcels to anywhere within our coverage area. Please visit the Ninja Send website at ninjaxpress.co/ninja-send for full coverage details as well as to check approximate rates via the Rate Calculator.

 

  • WHAT CAN I SEND USING NINJA SEND?

Ninja Send can be used to send parcels which do not exceed the maximum size of 70cm x 50cm x 50cm or the maximum weight of 30kg. We also do not accept unprocessed goods, food or beverages that require refrigeration or special handling, alcoholic beverages, medicines, jewelry, cash or other items prohibited by law of the Republic of Indonesia.

 

  • WHAT IF MY PARCEL(S) IS LOST OR DAMAGED DURING THE DELIVERY?

In the event of a loss or damage, please contact our customer service by sending an email to support_id@ninjavan.co or call us at +62 855 74670049. Please also include your name, contact number and parcel tracking ID. Ninja Xpress is subject to a maximum liability per parcel of up to 10X delivery fees in cases of loss or damage. 

 

  • HOW DO I PAY FOR THE NINJA SEND SERVICE?

We currently only accept cash payment upon confirmation of delivery order with our rider.

 

  • HOW DO I REPORT A PROBLEM WITH THE APPLICATION?

You can email us at support_id@ninjavan.co or call us at +62 855 74670049