Ninja Van’s Response to COVID-19
(last updated 7 May 2020)
This is where we will be providing updates about the actions we're taking to keep employees and users of our service safe, help people stay informed and connected, and support businesses throughout this COVID-19 pandemic.
Following the latest safe distancing measures announced by the Singapore government on 3 April 2020, Ninja Van Singapore has made some necessary adjustments to our business to ensure that we’ll still be able to deliver the items that you need, while protecting the safety and wellbeing of both our staff and parcel recipients.
You might notice we’re doing some things differently, because of some changes made to the way we operate in order for us to comply with the most recent restrictions. Despite this, we’ve been working to ensure we can continue to provide you with a consistent delivery experience:
1. Some changes to pick ups and deliveries
Due to ongoing circuit breaker measures, please note that there will be a 1-3 day delay in Ninja Van deliveries. Due to the current government restrictions on the operation of home-based businesses, we are also not allowed to make parcel pick ups from residential addresses. Marketplace shipping customers who would like to apply for an exemption should contact their respective platforms to do so.
More details about these restrictions are available here:
We will still be able to do pickups and drop-offs of small parcels at our Ninja Points, please refer to the list of operational Ninja Points below. Shipping customers with larger and bulkier parcels can drop them off at our warehouse from 12pm to 3pm from Monday to Saturday (excluding Public Holidays). Kindly contact your marketplace platforms or your Ninja Van account manager to make drop off arrangements.
Our team is doing their best to expedite deliveries to ensure that parcels are delivered as soon as possible during this time period. Some commercial buildings will be impacted by the latest government restrictions, and we are encouraging parcel recipients to change their delivery addresses to a residential address. If you would like to update your delivery address, please email our Customer Service team at firstname.lastname@example.org.
2. Contactless Delivery to promote social distancing
To support the government’s social distancing efforts, we are encouraging parcel recipients to opt for our contactless delivery service. Sign up for this service through our Ninja Notifications platform by clicking here.
3. Ninja Points network still open for business
Most of our Ninja Points will remain open and will be able to facilitate parcel drop offs and pick ups. Regular updates will be made to our list of PUDO points to reflect any new or deactivated PUDO points, you can click here for the Ninja Point locations and opening hours of operating partners within our network.
We do expect some delays to result from an increase in deliveries. But during this period, we will continue to work hard to deliver delight, one parcel at a time. It's our way of saying thank you for all the support and patience you've shown us despite the challenging times.
For enquiries, please contact our Customer Service team by emailing email@example.com.